Care & Support
Our Care and Support team incorporates our Care and Support Manager, Liz, Quality & Operations Manager, Claire, and Quality Improvement Officer Paula. We are based at Head Office but routinely visit all the services we provide.
Our team is committed to providing care and support not only to the individuals who use our services but to all staff members. We focus on the wellbeing of our staff and service users, working closely with our Managers, Team leaders and Deputies to ensure that they maintain the knowledge and skills needed to carry out their job role.
Personalised care is our focus and through our new care planning platform ‘Birdie’ we can assess the individuals needs to provide person specific outcomes. This platform allows real-time information to be shared amongst colleagues and gives reassuring updates to family members through the Birdie family app.
We work closely with multiple agencies and organisations to ensure that DGMHA is continuously growing and able to provide support to more individuals in the region.
Our Quality Improvement Officer, Paula, monitors the effectiveness of the overall operations of the service. Focusing on auditing, training and compliance to improve the quality of the services we provide.
“We will provide the best possible support, in the best way we are able, to adults with mental health conditions across Dumfries and Galloway, we will enable those we support to lead purposeful and fulfilling lives as part of their local communities whilst they are treated with dignity, respect following a person-centred approach.”
We are dedicated to providing effective property services for service users with mental health conditions. We prioritise putting people first and ensuring their well-being is our top priority. Our aim is to create a safe and supportive environment, tailored to the specific needs of individuals facing mental health challenges.
Our team is committed to providing a comprehensive range of services to meet the needs of our service users. From settling into appropriate accommodation to offering ongoing support and experiences, we strive to create a positive and nurturing environment where individuals can thrive.
We believe that everyone deserves safe and suitable housing, regardless of their mental health challenges.
We are fortunate to have dedicated support to address our day to day problems and provide quality solutions to ensure that our properties are well-maintained and functioning properly.
Our Maintenance Person, Ross McKee, has a diverse range of skills and can handle various tasks that would otherwise require outsourcing, which can be costly. By having a maintenance person who can perform tasks such as plumbing, joinery, painting, groundworks and more, we can avoid the expense of hiring specialised tradespeople for small jobs.
Ross’s skills provide valuable support and expertise in preventive maintenance - identifying potential issues, making repairs and suggest improvements to prevent costly problems in the future. This proactive approach helps to ensure the smooth operation of our facilities and reduces the risk of unexpected breakdowns and interruptions.